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Support

We have not yet set up a support section for SurfRabbit. Please review the troubleshooting section below and feel free to contact us if you have any problems.

Troubleshooting

Common Questions

Is there Universal Binary?

As of version 1.2, SurfRabbit is released as a Universal Binary.

Does SurfRabbit work with OmniWeb?

OmniWeb uses its own customized version of Web Kit, which is not compatible with SurfRabbit. If and when OmniWeb switches to the standard Mac OS X supplied Web Kit in the future, it will be a simple matter to add support for it in SurfRabbit.

Does SurfRabbit filter advertisements?

No. SurfRabbit is not a content filter - it is a web page customizer. It will not actively try to filter out any advertisements.

Will SurfRabbit change content on customized pages?

SurfRabbit does not change or modify any of the content of a customized page (such as modifying the text or graphics of a page).

Does SurfRabbit track how I use web sites, or which ones I visit?

No. SurfRabbit does not contain any spyware, malware or other malicious code. If you are concerned about security, we suggest you always download your official copy of SurfRabbit from the official site or from any of its official download mirrors.

Will SurfRabbit work with other browser add-ons?

SurfRabbit should coexist with other add-ons without problems. If another add-on also provides the ability to add your own style declarations to specific pages, you should make sure this feature is enabled only in SurfRabbit or the other add-on, but not both at the same time.

How do I remove/disable SurfRabbit?

To disable SurfRabbit for your browser, run the SurfRabbit Install application and deselect your browser from the options; SurfRabbit will then be disabled for the unselected browser(s).

To remove SurfRabbit from your system, follow these steps:

Common Problems

When customizing, I get giberish on the screen.

This can happen if there are many dynamically generated elements in the page. In this case, it may not be possible to customize the page.

Another cause is that the page's code is not valid; you can test the validity of a page by using W3C's Validator and giving it the URL of the page to test. The more errors the page has, the less likely it will be customizable.

The selection tools/button don't work.

Some pages may not be customizable, usually because they have too much dynamic content, but you should still be able to specify custom style settings for the page by reloading the page and selecting Customize Style Settings from the SurfRabbit menu.

I can't select a desired section when customizing.

Try increasing the spacing of the elements and using the tips described in Tips for selecting sections to customize. If the section still cannot be selected, it may be dynamically generated, and hence not customizable.

Some or all menu items in the SurfRabbit menu are disabled.

Some menu items will be disabled while a customization is in progress. If your browser allows you to visit multiple pages at once by using windows or tabs, the page being customized might be obscured by these windows; go through each window/tab to find the customization in progress and save or discard it.

If the entire SurfRabbit menu is disabled, then your SurfRabbit configuration was saved by a more recent version of SurfRabbit and cannot be used on your current installation of SurfRabbit. Please download an updated version.

The wrong sections are customized, or the customization is inconsistent when viewing a customized page.

If the page isn't always customized as you had intended, it may be that the page is dynamic (ie. changes often).

Try reloading the page in its uncustomized form several times, taking note if there are sections that appear/disappear or move on the page after each reload. If this is the case, you should avoid customizing these dynamic sections, and instead try to specify style settings (as described in Editing style settings for a page) to customize these sections.

I can customize a page, but can save or preview it.

There can be some problems with certain pages where the customization process can be started, but saving or previewing won't work. This mostly occurs on pages with dynamic content, and may also be caused by a possible bug in the Operating System's WebKit framework.

We're looking into the problem and hope there will be a fix in the future, but for now such pages can't be customized; you should however still be able to specify custom style settings for the page.